1. Introduction

Mop & Shine (“we,” “us,” or “our”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines our practices concerning the collection, use, and sharing of personal information when you interact with our private cleaning services. By using our services, you agree to the terms described in this policy.

2. Information We Collect

We may collect the following types of personal information:

2.1. Information You Provide

• Contact Information: This includes your name, email address, phone number, and physical address.
• Payment Information: When you make payments for our services, we collect billing and payment information.

2.2. Information We Automatically Collect

• Usage Information: We may collect information about your interactions with our website, such as the pages you visit and the actions you take.
• Device Information: We collect information about the device you use to access our website, including your IP address and browser type.

 

3. How We Use Your Information

We use your personal information for the following purposes:

3.1. Service Delivery

• To provide you with our cleaning services and fulfill your requests.
• To schedule and confirm appointments.
• To communicate with you regarding your cleaning services and any changes or updates.

3.2. Customer Support

• To respond to your inquiries and provide customer support.
• To address any concerns or issues you may have with our services.

3.3. Marketing

• To send you promotional materials and offers if you have opted in to receive them.
• To conduct surveys, contests, and other marketing activities.

3.4. Legal and Safety

• To comply with legal obligations.
• To protect the rights, safety, and property of Mop & Shine and our customers.

4. Sharing of Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted third parties for the following purposes:

• Service Providers: We may share your information with trusted service providers who assist us in delivering our cleaning services, such as payment processors and scheduling platforms.
• Legal Requirements: We may disclose your information in response to legal obligations, such as subpoenas or court orders.

5. Your Choices

You have certain choices regarding your personal information:

• You can update or correct your personal information by contacting us.
• You can opt out of receiving marketing communications from us by following the instructions in our emails.

6. Security of Your Information

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the internet or electronic storage is entirely secure, and we cannot guarantee absolute security.

7. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or regulatory reasons. Any changes will be posted on our website, and the date of the last update will be indicated at the top of the policy.

8. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy, please contact us at:

Mop & Shine
Milestone Business Centre – Membley
P.O Box 8070-00100 Nairobi.
Tel: +254 722 675 801
Email: info@mopnshine.com

By using our services, you consent to the practices described in this Privacy Policy. Please review this policy periodically for any updates or changes.

Last updated: November 2, 2023